Coronavirus (COVID-19) Statement - 26 March 2020

Dear Customer

Due to the recent government announcement to stay at home during the Covid-19 outbreak we have reluctantly made the decision to suspend the operation of all day excursions and holidays until further notice, to protect our drivers and customers.

We hope you understand that this decision has not been made lightly and we will be back up and running as soon as physically possible. In the meantime if you have a booking with us, we will hold the booking on account for you to be able to spend on another excursion with us in the future. Please also note at this time you cannot amend or change any bookings online.

At present our offices are closed to protect our workforce and therefore we ask any communications made are in writing to the following and we will endeavour to get back to you as soon as possible. Please contact the emails below

alan.acklam@acklamscoaches.co.uk

tim.smith@acklamscoaches.co.uk

We would like to thank you for your understanding of this matter which is completely out of our control and we hope to see you onboard very soon.

 Acklams Coaches 

We have arranged a coach specific scheme with travel insurance specialists Travel & General Insurance Services Limited which is underwritten by UK General Limited on behalf of Great Lakes Insurance SE.

Acklam’s Leisure Limited (FRN 678801) is an appointed representative of Travel & General Insurance Services Limited (FRN 304788) and all firms are authorised and regulated by the FCA.

Our travel insurance policy has a number of exclusions and restrictions to them. It is very important that you read and understand these, especially regarding pre-existing medical conditions, and only purchase the policy if you are happy that you and every member of your party meet the eligibility criteria. A copy of the full policy wording can be found below.

You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned within 14 days of the date of issue or prior to travel whichever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.