Ticket Booking Terms & Conditions

Terms and conditions for ticket purchase

This ticket sales web site is operated by Acklams Coaches Limited. Your use of this site is subject to the following terms and conditions.

Once you have booked and paid your deposit, this money is non-refundable and nontransferable. Any name changes on booking will incur a £20 administration fee.

In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond Acklams Coaches control), Acklams Coaches will only refund the face value of the ticket. Acklams Coaches will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Acklams Coaches cannot guarantee that they will inform the customer of any changes to the event date, time or venue. 

We advise the use of secure mail when returning tickets. On receipt, Acklams Coaches will refund the customer the face value of the tickets using the same method as used to purchase them. 

Payment Plan Terms of Conditions

All bookings are secured with a minimum of a £50 per person deposit at the time of booking.

Payments are then split into two further payments. 50% is payable six weeks after booking and then the final balance is payable six weeks before the event.

Email reminders will be sent, so please ensure we have the correct details for you. It is your responsibility to keep these up to date. If we cannot contact you, we may cancel your tickets.

In the event of a payment being missed, Acklams Coaches have the right to re-sell the tickets purchased, with no refund given.

Acklams Coaches Coach Travel Terms & Conditions. 

Acklams Coaches reserves the right to alter or cancel coaches if required, due to operational circumstances.

Acklams Coaches cannot be held responsible for delays due to unforeseen circumstances including traffic delays or vehicle breakdowns.

Acklams Coaches cannot be held responsible for the loss or damage of personal belongings on any coach.

If a coach departure point or time is changed, Acklams Coaches will notify all purchasers by phone, email or in writing (using the information given at the time of booking). Please note, however, that it is the customer’s responsibility to check that the journey is going ahead at the scheduled time and point.

Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only, not applicable to Festival line-ups), then Acklams Coaches will refund the face value of the tickets. 

Customers are advised to check their purchase upon receipt. 

It is the responsibility of the customer to inform Acklams Coaches in writing of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address so we can confirm the change. 

The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Acklams Coaches would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification. 

If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household. 

In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase. 

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with Acklams Coaches and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

Behaviour on board

We want all our customers to have an enjoyable experience, but, you must remember that you are responsible for your behaviour and the effects that it may have on others. We therefore ask that you are respectful towards other passengers and the driver.

Should you or a member of your party become disruptive or behave in a way that affects other passengers enjoyment, the driver can refuse your travel. In this case we will not be responsible for any costs incurred for onward travel/hotel rooms.

Security/Safety Statement

Following the terror attacks in the UK, security has been stepped up at most venues and stadiums. These additional safety checks have been put in place to ensure your safety and enjoyment of your event. Acklam’s Coaches will always aim to arrive at venues in suitable time to go through these safety checks, but we’d also like to draw your attention to some changes regarding bags and safety screenings.

  • Please only bring essentials with you to keep personal belongings to a minimum.This will ensure you pass through security checks with plenty of time to spare.
  • Backpacks and large bags are no longer permitted at most UK venues and stadiums, so we ask that you avoid bringing them along all together. In most cases, there is now nowhere to store these at the venue itself, so you risk being turned away.
  • Small bags and handbags are allowed. These should be no larger than 35cm x 40cm x 19cm, which is about the size of an A4 size piece of paper.


How to make a payment?
You can telephone 01482 887666, Monday-Saturday between 9am-5pm to make a payment (credit or debit card accepted) or in person at our travel shop on Ferensway, Hull. If you booked online, you can make your payment with a credit or debit card on your account.

Can I change my pick-up point?
You can change your pick up point for a charge of £20.00 up to one week before the event. After this time it will not be possible. Please note that not all coaches visit each pick-up point and therefore you cannot just turn up on the day of the event at a different stop and get on the vehicle as we may not have space for you.

When will I receive my tickets?
You will receive a final confirmation travel ticket the week of the event and the concert tickets are given out as you board the coach. Please bring along your travel ticket on the date of travel and show this to the driver as you board. This can be printed or shown on a phone/tablet.

Can I leave any belongings on the coach?
The coach stays in place whilst you are in the venue, so any belongings can be left on board. Please note we cannot be held responsible for these.

How will we find the coach for the return journey?
All coaches drop and collect from the same point, so we ask that you make yourself familiar with your surroundings. If you can, use google maps to drop a marker to help you.

What time will I get back from the concert?
We aim to leave the venue when all passengers are on board the coach. This is usually within 30 minutes. It is important that you make your way back to the coach immediately after the event has finished.

What if I have left something on the vehicle?
Please call 01482 887666 Monday-Saturday between 9am-5pm and we will check in lost property for you. We keep items for 4 weeks and after this time they are disposed of. It is your responsibility to collect items within the four weeks. After this time, we cannot keep them.

Can I take food and drink on the coach
You are able to take food and drink onto the coach but we ask that you are mindful of other passengers on the vehicle and use the rubbish bags provided if you cannot take your rubbish home with you.

What happens if we can’t find our coach?
Please call 01482 887666 immediately. This number is covered 24/7 and we will direct you back to the coach and also speak with the driver. If all other passengers have boarded the coach and we are just waiting for you and you have not contacted the emergency number to let us know there is a problem, we will instruct our driver to leave without you/members of your party. We will not be responsible for any costs incurred for onward travel/hotel rooms. It may be helpful to have this phone number stored in your mobile before the event, in case of emergency.

Do you drop off at all the pick up points?
Yes we do. The coaches will follow the same route back and will therefore make all drops, the same as the collection points.

We hope you have a great time and enjoy your trip with Acklams...