Beverley (Depot)
01482 887666
Grimsby
01472 568007
West Yorkshire
0113 460 1666
York
01904 626050
Hull
01482 475212
Acklams Leisure Ltd of Barmston Close, Beverley. HU17 0LA
Your contract is with Acklams Leisure Ltd of Barmston Close Beverley HU17 0LA. When you book a holiday with us, which does not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent.
Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at https://www.abtot.com/bch-abtot-members-directory/
There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Acklams Leisure Ltd will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information.
After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name' or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below.
Although Acklams Leisure Ltd make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.
Acklams Leisure Ltd endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday.
Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable.
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT).
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. Notification must be received in writing at our offices from the lead name at least 6 weeks before departure. This must be accompanied by a payment of £10.00 plus costs incurred. Alterations within 6 weeks will be treated as a cancellation.
You can transfer your booking to somebody else, provided they meet the conditions of the holiday. You must inform us at least 7 days before departure. This transfer will cost £10.00 plus reasonable costs.
You or any member of your party may cancel your holiday at any time, provided it is confirmed in writing by the lead booker. You must pay cancellation charges to cover our administration costs and losses. Your cancellation will take effect from the date we or our agent receive written confirmation. Non-refundable items will be charged in full.
| Period before departure cancellation is received | Cancellation charge (% of total package cost) |
|---|---|
| More than 56 days | Deposit only |
| 55 - 49 days | 30% or Deposit, if greater |
| 48 - 22 days | 50% |
| 21 - 8 days | 75% |
| 7 - 1 days | 100% |
| Departure day or later | Total package cost |
We reserve the right to make changes. Minor changes may occur. If a major change occurs (departure time change >12 hours, resort change, hotel change, etc.), you may accept, transfer, or cancel with a full refund. Compensation is not payable in cases of force majeure.
We accept responsibility for ensuring the holiday you book is supplied as described and reaches a reasonable standard. If in difficulty, we will assist you. Our liability is limited to twice the value of the holiday cost, except for death, injury or illness caused by negligence. International conventions limit liability in cases of carriage by air, sea, tunnel, rail and accommodation.
If you have a problem during your holiday, please inform your Tour Manager, driver, or supplier immediately. If unresolved, contact the office team. On return, complaints must be submitted in writing within 14 days. If unresolved, BCH ABTOT offer an Alternative Dispute Resolution scheme.
We will endeavour to provide a coach to the advertised specification but may substitute if needed. Seating plans may change, and single passengers may be required to share. Specific seats are not guaranteed on feeder services or transfers.
Facilities and entertainment may be withdrawn for maintenance or seasonal reasons. Single occupancy may incur a supplement.
Standards abroad may differ from the UK. Passengers must comply with entry/health requirements and are advised to consult their GP for DVT or other risks. Comfort stops are provided, and walking is encouraged. No smoking (including e-cigarettes) or pets allowed, except assistance dogs (not on overseas holidays).
Passengers are responsible for valid passports, visas, and travel documents. EU travel may require ETIAS. Correct departure points and documents are the passenger’s responsibility. Itineraries may be modified by authorities. Optional excursions booked in resort do not form part of your booking.
Special requests must be stated at booking and confirmed in writing. Requests cannot be guaranteed unless confirmed. Dietary needs must be notified. Passengers should be physically and mentally capable of completing the itinerary.
Passengers must inform us of any disability, need or requirement. Personal assistance must be arranged by the passenger. Drivers/Tour Managers cannot provide personal care. We may request a doctor’s certificate. Unsuitable bookings may be refused.
Passengers are responsible for their behaviour. Abusive or disruptive behaviour may result in contract termination. Boarding may be refused if under the influence of drink/drugs. Mobile phones should not be used on the coach.
We strongly advise passengers to take out travel insurance. Insurance should cover medical, repatriation, baggage, and cancellation. If you do not hold insurance, we may reclaim costs incurred on your behalf.
Limit of 20kg per suitcase per person. We are not responsible for loss/damage unless negligent. Valuable items should not be left in luggage. Contact us regarding mobility scooters.
We comply with GDPR 2018. Data controller: Alan Acklam. You can request a copy of our policy from Acklams Leisure Ltd, Barmston Close Beverley HU17 0LA/179 Ferensway, Hull HU1 3UA or by phone 01482 475212.
Tel: 01482 475212
Email: alan.acklam@acklamscoaches.co.uk
PUBLICATION DATE: This brochure was printed in the UK by Acklams Leisure Ltd on 24 February 2025
Beverley (Depot)
01482 887666
Grimsby
01472 568007
West Yorkshire
0113 460 1666
York
01904 626050
Hull
01482 475212
Travel you can trust.